If your order has been submitted successfully, you will receive a confirmation email of your order to the email address you provided during checkout. Please check your junk/spam folder to ensure that your order confirmation has not been diverted there.

If you haven’t received your order confirmation, please contact us at customer@jiivan.co.uk where we can assist you further.

You can track your order using the tracking number you receive in your dispatch email. All emails will be sent to the email you used during checkout. Enter your tracking number on the appropriate courier service website to see the location of your order.

We offer world wide shipping. Shop JIIVAN from anywhere in the world. For more information on shipping times and cost, please see our shipping page.

We use Royal Mail and EVRI to ship all orders.

All our jewellery at JIIVAN is made using high quality materials. We use Stainless Steel 14K and 18K gold plating, Sterling Silver 925 and Semi-precious gemstones in our collections.

To keep your jewellery looking its best, avoid exposure to harsh chemicals and store it in a dry place. We recommend cleaning it gently with a soft cloth and avoiding abrasive materials.

To return an item, please email us at customer@jiivan.co.uk with your order number. For detailed information, please see our returns policy.

We aim to process your refund within five working days of receiving the returned item(s). The funds should appear on your bank statement around 10 working days thereafter (exact timing will depend on your card issuer). We will contact you by email to let you know when your refund has been processed.

If you receive a wrong or faulty item, please email us at customer@jiivan.co.uk within 7 days of receiving your order. Please include in your email the following:

• Your name
• Order number
• Date of purchase
• Picture and/or video of the fault
• Description of the fault.

Once we receive the above requested information, we will look into the matter and make a decision. If we accept that the item(s) is incorrect, missing or damaged, the item(s) will be either replaced, exchanged or refunded. We will provide you with a free postage label for you to return the item(s) to us.

PLEASE NOTE: This only applies for return of items that are incorrect or damaged.

For more information, please see our returns policy.

For any additional questions or concerns, please contact our customer service team via the contact form on our website, or email us at customer@jiivan.co.uk. We’re here to help!