FAQs

✨ My Order ✨

How do I know if my order was successful?

If your order has been submitted successfully, you will receive a confirmation email of your order to the email address you provided during checkout. Please check your junk/spam folder to ensure that your order confirmation has not been diverted there.

If you haven’t received your order confirmation, please contact us at customer@jiivan.co.uk where we can assist you further.

✨ Delivery ✨

How can I track my order?

You can track your order using the tracking number you receive in your dispatch email. Enter your tracking number on the appropriate courier service website to see the location of your order.

Which courier service do you use?

We use Royal Mail and EVRI to post your orders.

Do you ship internationally?

We offer world wide shipping. Shop JIIVAN from anywhere in the world. For more information on shipping times and cost, please see our shipping page.

✨ Returns & Exchanges ✨

How can I return or exchange an item?

To return or exchange an item, please email us at customer@jiivan.co.uk with your order number. For detailed information, please see our returns policy.

When will I receive my refund?

We aim to process your refund within five working days of receiving the returned item(s). The funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer). We will contact you by email to let you know when your refund has been processed.

I have received a wrong/faulty item?

If you receive a wrong or faulty item, please email us at customer@jiivan.co.uk within 7 days of receiving your order. Please include in your email the following:

  • Your name
  • Order number
  • Date of purchase
  • Picture and/or video of the fault
  • Description of the fault.

Once we receive the above requested information, we will look into the matter and make a decision. If we accept that the item(s) is incorrect, missing or damaged, the item(s) will be either replaced, exchanged or refunded (as per your request). We will provide you with a free postage label for you to return the item(s) to us (please note: this only applies for return of items that are incorrect or damaged).

For more information, please see our returns policy.

✨ Products ✨

What materials do you use?

All our jewellery at JIIVAN is made using high quality materials. We use stainless steel 14K and 18K gold plating, 925 silver and semi-precious gemstones in our collections.

✨ Other ✨

What if my question isn’t here?

Don’t worry, just drop us an email at customer@jiivan.co.uk and we will do our best to help. Please allow 1-2 working days for a response.